Returns + Exchanges

Returns

Standard items are returnable within 30 days of purchase. A 15% restocking fee applies to standard items and are refundable for store credit within 30 days of purchase.  Any item returned must be in new condition, original packaging and in sell-able condition. A 15% restocking fee will apply to all returned items and includes orders that are cancelled.

Barn Depot cannot accept returns on custom or manufactured products since the unique item is created specifically for a customer.  Custom items are final sale and cannot be refunded, returned or exchanged.

Exchanges

Standard items are exchangeable for other products within 30 days of purchase. Custom items are not exchangeable.

Custom Products

Custom items are final sale and not qualified for return, replacement, refund or exchange. It is the responsibility of the client to verify product description for accuracy.

If an item is damaged during freight transit then the customer has 2 days to email info@barndepot.com to alert Barn Depot of the damage, and then return the damaged item to Barn Depot within 30 days. Upon receipt of the damaged item, Barn Depot will replace, repair or refund the purchase price of item. Barn Depot will decide upon replacement, repair or refund based on the inspection of product. Please see detailed notes regarding Freight Delivery Protocol here www.barndepot.com/shipping. Damage not reported within 2 days of receipt will not qualify for replacement, repair or refund.

Cancelled Orders

Orders can be cancelled within 2 weeks of order date for a full refund. After 2 weeks a 15% restocking fee will apply to all standard items that are cancelled. Custom items are final sale and cannot be refunded, returned or exchanged.